Area Integrator (Regional Manager)

Aqua-Tots is currently looking for an Area Integrator! We believe swimming creates opportunities for our families one child, one lesson, one neighborhood at a time. The right person will be welcoming, enthusiastic, and embody our core behaviors: Be Friendly, Be Driven to make things happen even when things are tough, Be Humble in his/her interactions with the team and our families, and Be Willing to be flexible and lean into conflict to be successful. If this sounds like you, we’d love to meet you!

Area Integrator (Regional Manager) Job Description

Job Objective:

In collaboration with the Operations Team, the Area Integrator will lead and manage all aspects of multiple local swim school operations in his/her assigned area to provide world-class customer service, a cutting edge, clean facility, and outstanding swim lessons that adhere to the Aqua-Tots standard of excellence.

Key Responsibilities:

• Ensure families feel welcome and not overwhelmed, understand the process, and reassure that they are making the best choice for their child
• Coordinate with the Operations team to develop and execute regional marketing initiatives, including local events, social media, email and/or text campaigns, etc
• Facilitate weekly L10 Meetings with General Managers in your assigned area
• Assist General Managers and their teams in building trust and a sense of community/family, helping parents understand the importance of lessons and the process we use, and connecting them to our belief that swimming creates opportunities
• Create a capable team of General Managers who are empowered to capable of building staff teams that embody our core values and provide an exceptional experience to students and parents
• Collaborate with General Managers to ensure schools are show ready before, during, and after all operating hours
• Be a good steward of AJT Holdings by ensuring schools are financially healthy and able to allocate resources to serve the community and make a profit, including the creation of local school budgets and overseeing the financial performance of the schools in the assigned area
• Resolve escalated customer concerns and online reviews
• Have a plan in event of different emergencies, ensure that plans are followed through teammate training and that all emergencies and incidents are documented appropriately
• Creating, communicating, and delivering our products & services to customers, partners, and the community
• Assume General Manager duties in the event of GM absence or departure
• Lead and manage the Regional Recruiter to ensure all schools are adequately staffed
• Work with GMs and the Operations Team to ensure all major facility issues and repairs are resolved in a timely and financially responsible manner
• Other duties as assigned and agreed on with the Operations Team

Key Results:

• Net Promotor Scores of 75 or greater (12 month average)
• Meet or exceed all financial goals
• Turnover rate of 1.5 or less for each school in assigned region
• 7 yeses for 7Q7P survey results for majority of teammates

Preferred Experience:

• Leadership & Management
• Sales and/or Sales Team Leadership
• Hiring and Training of Staff
• Customer Service Leadership
• CPR certified

Highlights!

• Opportunity for growth and advancement within the company
• Opportunity for travel for personal and professional development
• Opportunity for bonuses
• Opportunity for education and enrichment reimbursement
• Access to leadership, peers, and company headquarters for resources and training
• https://www.youtube.com/watch?v=ne-cqjkjcjY&feature=youtu.be