Assistant Manager

Welcome to Aqua-Tots! We are saving lives by teaching children all over the world how to become safe and confident swimmers for life. We are year-round and use Indoor heated 90-degree pools! If you are friendly, humble, driven, and willing to bring the best experience possible to local families, we would love for you to apply TODAY!

What to expect when you work with us:

• A fast-paced, fun environment, upheld by our core values of being friendly, willing, humble, and driven!
• Full, paid, hands-on training with Master Instructors in our Aqua-Tots Swim curriculum!
• A team environment - a willingness to help your fellow teammates by substituting shifts and helping maintain a great work environment and work-life balance!
• Continuous and consistent hands-on training to help you accelerate your qualifications!
• Opportunity for growth and advancement within the company, along with bonuses based on performance and goals met!
• Access to leadership, peers, and company headquarters for resources and training!

https://www.youtube.com/watch?v=ne-cqjkjcjY&feature=youtu.be

Job Objective:

In collaboration with the General Manager, Aquatics Coordinator, and Area Integrator, the Assistant Manager will assist in all aspects of day-to-day swim school operations.

Preferred Experience:

· Leadership & Management

· Instruction of Activities for Children & Adults

· Hiring and Training Team

· Customer Service

· General knowledge of swimming and safety

Work Week Basics:

· 5-6 day work week with rotating days off (varies by season)

· Saturdays and/or Sundays Required

· Must be willing to be flexible with scheduling based on the needs of the team 

Responsibilities and duties:

Scheduling/Planning/Staffing

• Brainstorm with General Manager and Aquatics Coordinator to improve internal operational systems (schedule, plan, staff, building)
• Assist General Manager and/or Aquatics Coordinator with planning and execution of monthly in-service training
• Provide leadership and support in training of Aqua-Tots team
• Fill in as needed for absent teammates either at the Front Desk or as a Water Safety Instructor

Customer Service

• Build relationships and communicate effectively with potential and existing Tots families
• Coach and lead teammates to ensure excellent customer service
• Handle customer complaints gracefully with a win/win outcome
• Report unresolved customer complaints to the General Manager
• Lead by example for other staff members by using core values and a customer-focused principle in every customer interaction

Daily/Weekly Duties

• Lead, coach, and train new and existing teammates on processes, meeting goals, and embodying the core behaviors: Be Friendly, Be Humble, Be Driven, Be Willing
• Implement the use of Aqua-Tots Swim Schools systems of procedures set forth for the Front Desk Team and Water Safety Instructors
• Direct service hours at the Front Desk and as a Water Safety Instructor
• Ensure facility safety and cleanliness
• Participate in weekly meetings with leadership and teammates
• Conduct interviews and onboarding of new teammates
• Other duties as assigned by General Manager, Aquatics Coordinator, or Area Integrator

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Job Type: Full-time, 40 hours
Salary: $40,00.00 - $44,000.00 per year