Full Time Water Safety Instructor and Family Experience Teammate
About Aqua-Tots Swim School
At Aqua-Tots, we’re on a mission to save lives by teaching children how to become safe and confident swimmers. We’re hiring a Full-Time Teammate who is eager to grow, serve families, and live out our core values: friendly, driven, humble, and willing.
This unique position combines two key roles:
Water Safety Instructor (teaching swim lessons to children ages 4 months–12 years)
Family Experience Teammate (providing front-line customer service and operational support)
Key Responsibilities
As a Water Safety Instructor:
Teach Aqua-Tots curriculum in a warm, indoor 90-degree pool
Provide fun, structured, and confidence-building lessons
Communicate with families about swimmer progress
Maintain a safe, clean, and energized pool environment
As a Family Experience Teammate:
Greet families warmly and deliver top-tier customer service
Answer phones, respond to emails, and support scheduling & billing
Help families select the right swim programs and handle enrollments
Celebrate milestones and create a positive experience every visit
Keep the swim school organized, clean, and inviting
Requirements
Must be 16 years or older and eligible to work in the U.S.
Must have open availability and willingness to work varied hours, evenings and weekends.
Must be able to travel locally to other schools as needed.
Must complete Aqua-Tots Water Safety Instructor training (we pay for it!)
Ability to routinely lift over 60 lbs
CPR Certification (must be completed within 60 days of hire and provided if needed)
Strong communication and a team-first attitude
What We’re Looking For
Friendly: You love connecting with families and teammates
Driven: You’re motivated to grow and make a real difference
Humble: You’re eager to learn and help others succeed
Willing: You jump in wherever needed and adapt to what’s next
Experience working with children, families, or in customer service is a plus
Benefits
Weekly pay
Paid training and certifications
Tuition reimbursement
401(k) opportunity
Team incentives and bonus opportunities
Paid Holidays
Health insurance
Dental and vision insurance (100% paid by Aqua-Tots!)
Life and Long-Term Disability Insurance (100% paid by Aqua-Tots)
Why Join Aqua-Tots?
Fast-paced, fun, and mission-driven environment
Team guided by core values, with support and respect at every level
Continuous training and clear paths for growth and advancement
Help create confident swimmers and joyful family experiences every day
Location:
1709 Matthews Township Pkwy, Matthews, NC 28105
Compensation:
$15–$17/hour (Full-Time, Hourly)
Weekly pay with Benefits
Schedule:
Full-time, minimum 38 hours per week
Must be willing to travel to other nearby Aqua-Tots locations