Assistant Manager - Westside Village

Atlanta, GA
Full Time
Experienced

Assistant Manager

Job Objective:

In collaboration with the General Managers, Aquatics Coordinators and Area Integrator, the Assistant Manager will directly assist in the daily operations of the school by serving as a manager-on-duty in the absence of the GM, build and maintain relationships with teammates and families, and execute projects as assigned by the GM.

Key Responsibilities:

  • Serve as the manager-on-duty (MOD) in the absence of the GM.
  • Ensure families feel welcome and not overwhelmed, understand the process, and reassure that they are making the best choice for their child.
  • Build trust and sense of community/family, help parents understand importance of lessons and the process we use, and connect them to our belief that swimming creates opportunities.
  • Collaborate with entire staff team to ensure school is show ready before, during, and after all operating hours.
  • Have a plan in event of different emergencies, ensure that plans are followed through staff training, and that all emergencies and incidents are documented appropriately
  • Serve as the point of contact between our third party hiring and recruiting team and the swim school.
  • Send welcome email/information, offer letter, and background check materials to candidates upon hire.
  • Conduct orientation for new hires.
  • Train & maintain a capable team of FDS that embody our core values and provide an exceptional experience to students and parents.
  • Collaborate with GMs, ACs, and AI to create training schedules for all new hires, including but not limited to: orientation day, online training, in-water training, co-teaching, shadowing shifts, and other hands-on training.
  • Coordinate CPR trainings for each school’s team as well as opportunities for the public.
  • Execute grassroots marketing opportunities for employee recruitment, including but not limited to: job fairs, speaking engagements at area high schools or colleges, hiring campaigns, hiring signage.
  • Attend standing weekly meetings with area management team, AJT aquatic management team, Essential Outreach, and HQ sponsored training opportunities as directed by GM.
  • Report weekly on metrics determined by Operations Team.
  • Assist with Water Safety Instructor and Front Desk Team interviews as needed.
  • Take part in our highly successful leadership development program, which includes a weekly mentoring call with senior leadership to identify issues, discuss challenges, and work towards solutions to in-school issues.
  • Participate in personal development through experiential learning, reading assignments, Strengths Finders, Ted Talks, and more.

 

Preferred Experience & Attributes:

  • Leadership and/or management
  • Training of staff
  • Customer service
  • Schedule management
  • Public speaking
  • Excellent written communication
  • Detail-oriented
  • Self-starter

Work Week Basics:

  • 5-6 day work week with rotating days off (varies by season)
  • Nights and weekends required
  • 40 hours per week
  • Sub as WSI or FDT as needed

Highlights!

  • Opportunity for growth and advancement within the company
  • Opportunity for travel for personal and professional development
  • Opportunity for bonuses
  • Opportunity for education and enrichment reimbursement
  • Access to leadership, peers, and company headquarters for resources and training
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