Assistant Manager

Raleigh, NC
Full Time

When you work at Aqua-Tots, we make a promise.

We make a promise to all of our teammates that they will be surrounded by people who are friendly, driven, humble, and willing. People who share our belief that we create opportunities; One child, one lesson, one neighborhood at a time. We surround our team with people who understand and embrace what they are accountable for, and how they are measured. People who actively share their thoughts because they want to be heard, and desire to be developed. People who are free of drama because they have balance and know how to maintain it.

Job Objective:

In collaboration with the General Manager, Aquatics Coordinator, and Area Integrator, the Assistant Manager will assist in all aspects of day-to-day swim school operations.

Preferred Experience:

· Leadership & Management

· Instruction of Activities for Children & Adults

· Hiring and Training Team

· Customer Service

· General knowledge of swimming and safety

Work Week Basics:

· 5-6 day work week with rotating days off (varies by season)

· Saturdays and/or Sundays Required

· Must be willing to be flexible with scheduling based on the needs of the team


· Quarterly bonuses based on key metric performance

· Opportunity for growth and advancement within the company

· Opportunity for travel for personal and professional development

· Opportunity for education and enrichment reimbursement

· Access to leadership, peers, and company headquarters for resources and training

Responsibilities and duties:


  • Brainstorm with General Manager and Aquatics Coordinator to improve internal operational systems (schedule, plan, staff, building)
  • Assist General Manager and/or Aquatics Coordinator with planning and execution of monthly in-service training
  • Provide leadership and support in training of Aqua-Tots team
  • Fill in as needed for absent teammates either at the Front Desk or as a Water Safety Instructor

Customer Service

  • Build relationships and communicate effectively with potential and existing Tots families
  • Coach and lead teammates to ensure excellent customer service
  • Handle customer complaints gracefully with a win/win outcome
  • Report unresolved customer complaints to the General Manager
  • Lead by example for other staff members by using core values and a customer-focused principle in every customer interaction

Daily/Weekly Duties

  • Lead, coach, and train new and existing teammates on processes, meeting goals, and embodying the core behaviors: Be Friendly, Be Humble, Be Driven, Be Willing
  • Implement the use of Aqua-Tots Swim Schools systems of procedures set forth for the Front Desk Team and Water Safety Instructors
  • Direct service hours at the Front Desk and as a Water Safety Instructor
  • Ensure facility safety and cleanliness
  • Participate in weekly meetings with leadership and teammates
  • Conduct interviews and onboarding of new teammates
  • Other duties as assigned by General Manager, Aquatics Coordinator, or Area Integrator

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