General Manager

Cary, NC
Full Time
Manager/Supervisor

Job description

If you are looking to join a team that truly values culture while working AND playing hard, keep reading.

Aqua-Tots Swim School is looking to hire a highly motivated leader ready to join our close-knit team as the General Manager of our Cary school! The right person will embody our Core Behaviors: Be Friendly, Be Driven, Be Humble, and Be Willing.

You will be leading a team of 15-25 teammates, and managing all aspects of a local swim school operations to provide world-class customer service in a cutting-edge, clean facility to provide outstanding swim lessons that adhere to the Aqua-Tots Standard of excellence. We see our General Managers as small business owners who take accountability and pride in their team and school.

Benefits:

-Salary plus substantial quarterly bonuses

-Multiple incentives including trips, travel stipends, and additional bonuses

-Opportunity for growth - we promote from within and are rapidly growing!

-Flexible schedule

-PTO and extended closures during all major holidays

-Matching 401K

-Education and Enrichment Reimbursement

-Health Insurance, Life Insurance, employer-paid vision/dental

This is the career for you if:

-You embody our core behaviors: “Be Friendly, Be Driven, Be Humble, Be Willing.”

-You lead, not manage. You are able to lean into hard conversations and are energized by growing others.

-You thrive in a team-focused environment. You know when to ask for help, when to delegate, and know the way to success is through your team.

-You're proactive, a critical thinker, take initiative, and you don't wait to be told what to do.

-You excel in overseeing and projecting operational metrics with the ability to set goals and execute them.

-You have great attention to detail, the ability to multitask, punctuality, organization skills, and follow-through. Excellent written and verbal skills are a must.

-You enjoy and thrive in a fast pace environment.

Schedule:

-Typically 11am-7pm during the week. Flexible and based on the needs of your school.

-3-4 weekend days per month

-Significant (paid) time off for holidays and additional closed days monthly

-More weekly time off during slower seasons

Responsibilities: (Including but not limited to):

-Maintain excellent swim lessons and customer service.

-Build trust and a sense of community for the team and families we serve by being present in the lobby, and engaging with the team, working alongside them.

-Lead a capable team of front desk teammates and water safety instructors that are driven by the mission and embody our core behaviors.

-Ensure the facility is well maintained and family ready before, during, and after operating hours.

-Maintain organized processes and systems used by the team.

-Oversee and directly influence all school operations including but not limited to: Revenue goals and projections, P&L, payroll, class percentages, turnover, and customer satisfaction through Net Promoter Scores.

Get a feel for what it's like to join Team Tots:

https://www.youtube.com/watch?v=ne-cqjkjcjY&feature=youtu.be

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